FAQ

Over the years many people have asked us lots of Mattress questions. Here are a few of the most frequently asked questions that we get and their answers.

What makes Mattresses Direct to Public unique?

We’re a family-owned local business, and when you shop with us, you deal directly with Andrew, Karen or Leanne— from the first conversation right through to delivery. There’s no middleman, and no pushy salespeople trying to sell you “whatever’s on special.”

Unlike the big chains, franchises, and factory outlets, we personally design our ranges of mattresses to ensure only the highest quality materials are used. Combine that with industry-leading warranties and good old-fashioned service, and you’ll understand why our customers keep coming back.

With decades of hands-on experience, deep product knowledge, and a genuine focus on customer satisfaction, we make sure you get the best mattress for your needs — not just what’s easiest to sell.

Plus, our 100% Australian Made mattresses offer peace of mind and what we truly believe is the best value on the market.

When should you replace your mattress?

We recommend that you replace your mattress every 7 to 10 years. If your mattress is of poor quality, sagging or you’re just waking up sore, it’s probably time to replace it. Warning signs your mattress needs replacing are dips, lumps and sagging. However, waking up stiff, sore or with backaches are underlining signs you need a change. Another reason for regularly renewing your mattress is that your needs change as your body ages. As you get older, your body will appreciate softer padding to support and protect pressure points. Finally, hygiene is another reason you should change your mattress.

What are the latest mattress trends?

We’re always exploring the latest in sleep technology — from cutting-edge, breathable natural fabrics and advanced foams to the most innovative spring systems on the market. Staying ahead of the curve is what we do best.

Our range includes organic cotton and hemp fabrics for a natural, eco-friendly sleep surface, the revolutionary Genius 4D Quad Coil system infused with Italian gel for responsive support, and our Heavy-Duty Twin Coil foundation for maximum durability and comfort.

At every level, we’re committed to combining next-generation technology with superior craftsmanship — a lot of thought has gone in to every spring, fabric foam and label.

What should I think about when buying a new mattress?

Mattress outlets are like convenience stores these days. There seems to be one on every corner and most are “just on-sellers”. What sets our mattresses apart is that they are made to a standard and purpose and we have personally designed across every range.

Everyone has different needs when it comes to their mattress requirements. Our mattress ranges cater for people on a budget to hot and heavy people that need heavy-duty support. We also cater for people that have pressure point issues and incontinent issues with our breathable cotton waterproof range. Partner disturbance reduction is a huge requirement these days and pocket springs is one option but not the only option. Here are a couple of basic tips to finding a suitable mattress.

Basic Tips:

  • Never buy a mattress without viewing, touching or laying on it.
  • Test out your mattress with your sleeping partner.
  • Your spine should be straight when you’re lying on your side.
  • If you have difficulty rolling over the mattress is too soft.
  • If you’re uncomfortable on your hips and shoulders if it’s too firm.
  • If you and your partner are different weights, we have the solution.

How can you help people with special Mattress needs?

Many of our customers have special requirements and needs for example,

  • Hot Sleepers.
  • Pressure point issues.
  • Irregular shapes.
  • Heavy people.
  • Partner disturbance issues.
  • Difficulty getting in and out of bed.
  • Both partners are different weights and need different support.

We have mattresses that cater for all these problems and if you need something out of the norm; we can make a mattress to suit you’re particular needs and requirements.